Electronic Learning

My recent work at NCR Corporation focused on using the World Wide Web to provide education to NCR's employees, partners, and customers. Despite the much publicized burnout of many "dot com" companies in recent years, the Internet is definitely here to stay. Smart companies are using it to educate both their customers and their employees while at the same time saving money.

NCRU Home Page

Through December 2002 I led the design and development of NCR's global training web site - the NCR University Online Campus (see sample web page). NCRU is a place where NCR employees from all over the world come to plan their professional development, find and register for training, and, in many cases, actually take training over the web. (Click on the Learning Radio image above to hear a streaming audio broadcast describing important NCRU milestones.)

As of mid-2002 over 20,000 NCR associates had registered for the MyNCRU service and a significant percentage of these (over 6,500) also requested the MyNCRU Personal Learning News - a monthly email publication that is individually constructed for all recipients to keep them informed about news and events in the areas they have selected in their MyNCRU profiles. About 8% of these newsletters are dynamically translated by machine into French, German, Italian, and Spanish. (You can see a sample newsletter and examples of the translations on this web site. For more information, see my recent articles.)

NCRU offers over 1,200 courses that can be taken on the web. Most are on standard computer industry subjects, but over 500 were designed by NCR to train both employees and customers on our products and services. (In March 2001 Training magazine declared NCR the #2 training organization in the U.S. and in mid-2000 CIO Magazine named NCR University one of its Top 50 Intranet sites.)

In 1999 my team developed an interactive, online tool called “Curriculum Mapping” which balances the top-down, business driven priorities of the company with the bottom-up, development oriented interests of each associate. In 2002 this process was a semi-finalist in the Excellence in E-Learning Awards Competition sponsored by Brandon-Hall.com and Online Learning magazine. Here is more information on the Curriculum Mapping tool and a sample curriculum map.

HR eXpress Home Page

Over the last three years my team also provided the driving force behind the development and operation of the company's new site for Human Resource information, dubbed "HR eXpress." (This site is accessible only to NCR employees on the private company network, but you can see a snapshot of the home page here.) We designed HR eXpress with the same user personalization strategy we used for NCRU.

^©D. Verne Morland, 2003.