Electronic Learning

My work at NCR Corporation focused on using the World Wide Web to provide education to NCR's employees, partners, and customers. Despite the much publicized burnout of many "dot com" companies in the late 1990's, the Internet continued to expand and insinuate itself into all aspects of our professional and social lives. Today smart companies use it to educate both their customers and their employees while at the same time saving money.

NCRU Home Page

Through December 2002 I led the design and development of NCR's global training web site - the NCR University Online Campus (see sample web page). NCRU is a place where NCR employees from all over the world came to plan their professional development, find and register for training, and, in many cases, actually take training over the web. (Click on the Learning Radio image above to hear a streaming audio broadcast describing important NCRU milestones.)

As of mid-2002 over 20,000 NCR associates had registered for the MyNCRU service and a significant percentage of these (over 6,500) also requested the MyNCRU Personal Learning News - a monthly email publication that is individually constructed for all recipients to keep them informed about news and events in the areas they have selected in their MyNCRU profiles. About 8% of these newsletters are dynamically translated by machine into French, German, Italian, and Spanish. (You can see a sample newsletter and examples of the translations on this web site. For more information, see my recent articles.)

In the early 2000's NCRU offered over 1,200 courses that could be taken on the web. Most were on standard computer industry subjects, but over 500 were designed by NCR to train both employees and customers on company products and services. (In March 2001 Training magazine declared NCR the #2 training organization in the U.S. and in mid-2000 CIO Magazine named NCR University one of its Top 50 Intranet sites.)

In 1999 my team developed an interactive, online tool called “Curriculum Mapping” which balanced the top-down, business driven priorities of the company with the bottom-up, development oriented interests of each associate. In 2002 this process was a semi-finalist in the Excellence in E-Learning Awards Competition sponsored by Brandon-Hall.com and Online Learning magazine. Here is more information on the Curriculum Mapping tool and a sample curriculum map.

HR eXpress Home Page

From 1999-2002 my team also provided the driving force behind the development and operation of the company's new site for Human Resource information, dubbed "HR eXpress." (This site was accessible only to NCR employees on the private company network, but you can see a snapshot of the home page here.) We designed HR eXpress with the same user personalization strategy we used for NCRU.

^©D. Verne Morland, 2003-2019.